How can I change the item if I placed the wrong order?
Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.
How to cancel the order?
You can cancel physical items or orders that haven't entered the shipping process yet. Go to Your Orders on amazon and select the order you want to cancel.
If I can change the shipping method in my order?
We can only help to change the shipping method before the shipping company send the package out.Therefore we advise to contact us within 24 hours to inform us which shipping method you would like to choose.
Remote Areas
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You might need to pay an extra fee to cover the remote shipping fees from couriers. However, if you do not want to pay any additional fees, we would suggest that you ship your order to another address that the delivery service is available.
How can I get free shipping?
We offer free shipping within the USA for almost all products. The shipping fee would be calculated at Amazon checkout.
My payment is accepted, when will the order be shipped out?
How can I know my order is shipped out or not
If the item is not in stock after placing the order
How long will it take to get the restocking item
Payment and Support Issue
If my payment is failed
How can I know if the order is placed successfully or not if encountering "NET ERROR" during checkout
If I can pay for the order with my store credit in wallet?
Can I apply a coupon code after I have placed an order?
If the rewardpoints can be used as a discount in the payment of the order
If phone call service is available
Shipment Issue
I was sent a tracking number, but the tracking site shows that an electronic information received. What is the status of my order?
If my package is sent to incorrect address
My order is being Returned to Sender, if I can get a refund?
Product Issue
If there is warranty for my items
What can I do if there is a problem with my item
If I can return the whole items in the order
If item(s) is/are missing /incorrect item /broken item is received in the delivered package
