Shopping FAQ

Order And Stock Issue

  • How to cancel the order?
    • You can cancel physical items or orders that haven't entered the shipping process yet. Go to your account and select the order you want to cancel.
  • If I can change the shipping method in my order?
    • We can only help to change the shipping method before the shipping company send the package out.Therefore we advise to contact us within 24 hours to inform us which shipping method you would like to choose.
  • Remote Areas
    • If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You might need to pay an extra fee to cover the remote shipping fees from couriers. However, if you do not want to pay any additional fees, we would suggest that you ship your order to another address that the delivery service is available.
  • How can I get free shipping?
    • We offer free shipping within the USA for almost all products. The shipping fee would be calculated at Amazon checkout.
  • My payment is accepted, when will the order be shipped out?
  • How can I know my order is shipped out or not
  • If the item is not in stock after placing the order
  • How long will it take to get the restocking item

Payment and Support Issue

  • If my payment is failed
  • How can I know if the order is placed successfully or not if encountering "NET ERROR" during checkout
  • If I can pay for the order with my store credit in wallet?
  • Can I apply a coupon code after I have placed an order?
  • If the rewardpoints can be used as a discount in the payment of the order
  • If phone call service is available

Shipment Issue

  • I was sent a tracking number, but the tracking site shows that an electronic information received. What is the status of my order?
  • If my package is sent to incorrect address
  • My order is being Returned to Sender, if I can get a refund?

Product Issue

  • If there is warranty for my items
  • What can I do if there is a problem with my item
  • If I can return the whole items in the order
  • If item(s) is/are missing /incorrect item /broken item is received in the delivered package