Standard Return Policy
We want you to love the items you purchase from https://shop.pconlineus.com/. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. Https://shop.pconlineus.com/ maintains serial number tracking.
We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
1800 Ogletown Rd Ste B
Newark, DE 19711
You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper’s responsibility.
If your return is not the result of our error, the return shipping costs are the responsibility of the customer.
- Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
- Product exchange
- If you purchased a product from Https://shop.pconlineus.com/ that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase. .
- Defective items
- An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
- Damaged or missing items
- Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
- Shipping policy
- Free 2-Day shipping is available to home and business addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.Non-Deliverable Addresses We are unable to delivery to the following addresses:Mail box drop off locations Hotels and motels Trade Shows, Conventions, Conferences
- Order Acceptance and LimitationsAny order confirmation (electronic or paper receipt) given to you through Https://shop.pconlineus.com/ does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Https://shop.pconlineus.com/ reserves the right to decline and cancel an order, or to supply less than the quantity ordered at any time.Given the popularity and shortage of some items, Https://shop.pconlineus.com/ may, at times, have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Https://shop.pconlineus.com/ may, at its own discretion, limit or cancel quantities purchased per person, per household, or per order.We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through Https://shop.pconlineus.com/.Product Descriptions and ImagesProduct descriptions and images displayed on our site are for quick reference only.
Https://shop.pconlineus.com/ is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our web site to be listed incorrectly or become outdated without our immediate knowledge. This includes, but is not limited to, preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations, and other variations that may be considered inconsequential by the manufacturer.
Https://shop.pconlineus.com/ relies on the manufacturer to communicate these differences. Presently, we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Https://shop.pconlineus.com/ is not responsible for misleading information displayed on our site. If you discovered an error, please contact us and we will correct it.Limitation of Liability This web site and the information provided herein are provided on an “as is” basis. Neither Https://shop.pconlineus.com/ nor its parent company, affiliates, nor each of their representative officers, directors, employees, and agents warrant that the use of the Https://shop.pconlineus.com/ site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness, or reliability of the content provided on the site.Under no circumstances shall Https://shop.pconlineus.com/ or its associates be liable for any direct, indirect, incidental, or consequential damages that result from your use of or inability to use the Https://shop.pconlineus.com/ site or from products or services offered on the site including, but not limited to, your reliance on any information obtained from the site or the use of products or services offered on the site that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.We will make every effort and use every good measure to deliver your order on time. Https://shop.pconlineus.com/ will not be responsible for any delay of the shipment during transit, for reasons including, but not limited to, negligence by the shipping carrier, employee strikes, and weather.
All products sold by PCOnline are covered by the manufacturer’s warranty. Https://shop.pconlineus.com/ also offer a FREE 1-year warranty guarantee on all new products.
PCOnline warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. The warranty is valid only at PCOnline. Improper repair or warranty service performed by someone other than PCOnline will void this warranty.
PCOnline disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. An Adorama warranty provides specific legal rights; however, you may have additional rights, which vary from state to state.
As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply. Our warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact us.
All customized parts (any parts added to a unit by PCOnline based on your choices) are covered by the PCOnline warranty and have 1-year of FREE warranty coverage provided by PCOnline.
- Warranty Claims
- For warranty claims, please email us cs@https://shop.pconlineus.com/.
- Extended Protection Plan
- For customers looking to extends and enhances your coverage, PCOnline do provide extended protection plan. This extended protection plan comes in the form of both accidental damage coverage as well as a longer-term standard warranty option.
- Product Delivery.
Shipment. Unless otherwise agreed, Supplier shall arrange for shipment of the ordered Products to the ship-to address indicated in the Order, through a common carrier designated by Supplier. Delivery dates are indicative. Customer shall notify Supplier within 21 days of the invoice date if Customer believes any Product included in its Order is missing, wrong, or damaged, and shall ensure that the intended installation site meets the specifications as per the product documentation.
Transfer of Risk and Title; Costs. Risk of loss for Products transfers to Customer upon Delivery.
Acceptance. All Products will be deemed to be accepted upon Delivery. Notwithstanding such acceptance, Customer retains all rights and remedies under the warranty terms stated below.
- Orders cannot be shipped to PO Boxes
- Shipping available only to the United State addresses