HP Essential 14-ep2011wm Entry Traditional Laptop, 14" HD 1366x768 Non-touch 60Hz, Intel N-Series N150, Intel Graphics, 16GB DDR4 SODIMM, 128GB eMMC, Wi-Fi 6, Windows 11 Home, Pink

Returns Policy

According to the Manufacturer Policy, new desktops, laptops, or tablets that didn't start when they arrived or are still in an unopened box can be returned for a full refund within 30 days of purchase.

The manufacturer may test returned computers because they didn't start when they arrived and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the product's condition.

The manufacturer will charge a 10% restocking fee if the original box has been opened. Another 20%~50% fee will be charged for any missing accessories/original box, scratches, or physical damage.

Any returned desktop, laptop, or tablet that is damaged through customer misuse is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Please note:

All returned desktops, laptops, and tablets will be sent to the manufacturer for inspection, and the restocking fee will be charged by them based on the inspection result.

If the inspection result shows the product is defective, no restocking fee will be applied.

We will try to negotiate with the manufacturer to waive the restocking fee, but the final decision is made by the manufacturer only.